| Organisation: | Pension Credit Application and Helpline |
Comment: | PCAL will normally be accessed using a freephone number 0800-991-234. It is a facility staffed by tele-agents to take and make calls from / to customers wishing to make an enquiry about Pension Credit or to make a new application for Pension Credit .
Processes performed by PCAL include:
Completing an electronic application form
Arranging and making callbacks to complete an application
Making referrals to local services
Signposting to Benefits, Credits, Helplines and other organisations
Recording and forwarding all complaints and compliments
Issue paper application and assist with their completion
The number for the Pensions Information Line which deals with all other enquiries regarding pensions is 0845 6060265. |
| Phone: | 0800-991-234
|
| Address: | The Pension Service
Tyneview Park, Room TB218
Newcastle-upon-tyne
NE98 1BA
View map
|
Internet: |  www.thepensionservice.gov.uk
|
Email: | [email protected] (not |
Who is it for: | Customers wishing to apply for, or to obtain information about, Pension Credit |
How to Contact: | Self referral - freephone 0800-991-234 |
| Languages: | Welsh, others through languageline |
Cost: | No charge |
| Opening Times: | | Open | Close | Open | Close | |
| Mon | 0800 | 2000 | | |
| Tue | 0800 | 2000 | | |
| Wed | 0800 | 2000 | | |
| Thr | 0800 | 2000 | | |
| Fri | 0800 | 2000 | | |
| Sat | 0900 | 1300 | | |
| Sun | | | | |
| |
Record updated:04 Jun 2006
If the above record is incorrect please complete the update request form to advise the GUIDE Information Service. Pension Credit Application and Helpline phone: 0800-991-234 or email: [email protected] (not |
-
-
-