Comment: | Consumer Direct is the government-funded telephone and online service offering information and advice on consumer issues. Consumer Direct is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services. They provide clear, practical, impartial advice to help you sort out problems and disagreements you may be having with suppliers of goods or services. From overcharging to faulty goods or dodgy workmanship, their advisors are ready to offer solutions for individual problems. They can also help you to find accredited contactors in your area, though they cannot recommend individual traders.
Their advisors can answer your telephone and email queries, and provide information and advice about your rights as a consumer, but they cannot recommend specific goods or services, complain to a trader on your behalf, or provide advice on certain specific products and services. If you have a query that they cant deal with themselves, they will do their best to refer you to an organisation that can.
Advice and information is free and you can call as many times as you need to. Telephone calls are charged for via the 0845 number, which will cost no more than 4p per minute for BT customers (other networks may vary).
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