Comment: | The Benefit Enquiry Line (BEL) is a helpline giving general advice / information about benefits to disabled people, their carers and representatives. It offers confidential advice and information on benefits and how to claim them. In addition to giving advice, they can send out leaflets and claims packs to customers. Their advisors have no access to personal records and so can provide general advice only. Advisors are trained in benefits, but especially those relating to sickness and disability, i.e. Disability Living Allowance, Incapacity Benefit, Statutory Sick Pay and Income Support. BEL also provides help to fill in certain disability related claim packs over the phone. This service can also be provided in braille and large print if required. BEL is part of the Department for Work and Pensions. |
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