Comment: | The Optical Consumer Complaints Service (OCCS) is an independent body set up to settle complaints from members of the public who are not satisfied with the optical services received in an optical practice.
Wherever, possible, complaints should be made direct to the practice from which the goods or services were received as it should then be possible to sort out the problem straight away, but if the matter cannot be resolved you should contact the Administrator at OCCS. OCCS can only help you if you have tried, but failed, to solve the problem first.
If a patient is unable to complain for themselves, then someone else - usually a relative or close friend - can complain for them, but in these cases OCCS will require written authority from the patient or the authorised representative before the complaint can be registered.
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